Skip to content Welcome to Pristine Waves. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before booking any service.
At Pristine Wave, we deliver high-standard commercial cleaning, clinical-grade sanitization, and specialized site handovers for businesses, medical facilities, early learning centres, and construction developments across Melbourne.
We were founded on a simple principle: commercial clients don’t just buy a cleaning service—they invest in risk mitigation, operational reliability, and total peace of mind.
Whether maintaining an office suite, sterilizing a busy medical clinic, cleaning an early learning environment, or completing a post-construction handover, our operations are designed to keep your premises pristine, safe, and fully compliant.
Acceptable Use: Users agree not to misuse, disrupt, or attempt unauthorized access to [www.pristinewaves.com](https://www.pristinewaves.com).au or its connected forms and infrastructure.
Intellectual Property: All logos, branding, graphics, typography, photography, text, and marketing media on this website are the exclusive intellectual property of Pristine Wave. Unauthorised reproduction, modification, or distribution is strictly prohibited.
Form Accuracy: Users must provide accurate, non-misleading contact details when submitting quote requests, site audits, or booking inquiries through the website.
Agreed Scope: Services are rendered strictly in accordance with the documented quote, schedule, or Scope of Works agreed upon prior to service commencement. Any additional tasks requested on-site will incur extra charges.
General Conditions: Standard commercial quotes are based on reasonable operational conditions. Extraordinary biohazard cleaning (including human bodily fluids outside standard restroom parameters, heavy mold infestation, or hazardous waste) falls outside standard scope and requires an adjusted, specialized quote.
Stains & Restoration: Pristine Wave uses professional equipment and chemical systems; however, the removal of permanent, deep-set, or pre-existing chemical/heat stains cannot be guaranteed. Restoration work beyond standard cleaning routines requires separate quotation.
Due Date: Full payment is due upon completion of service or by the due date specified on the official Pristine Wave invoice, unless formal commercial credit terms have been established in writing.
Late Payments: Payments overdue by more than 7 days may incur administrative late fees or interest charges.
Recovery Costs: If an unpaid balance remains outstanding and is referred to a third-party debt collection agency or legal representation, all associated recovery charges, court fees, and legal costs will be added to the outstanding debt and remain the sole responsibility of the client.
Notice Period: Clients must provide at least 24 hours’ written or phone notice to cancel or reschedule a scheduled cleaning shift.
Cancellation Fee: Cancellations made within 24 hours of the scheduled service window may incur a cancellation fee of up to 50% of the service value.
Lockouts & No-Shows: If our cleaning personnel are unable to gain access to the premises at the agreed time due to lockouts, inaccurate access codes, or unfulfilled preparation, the client may be charged the full service amount.
Safe Access: Clients must provide safe, unobstructed access to the property, utility points (water and power), and designated work areas at the agreed time.
Lifting & Furniture Policy: For health, safety, and liability reasons, Pristine Wave personnel are strictly prohibited from moving heavy furniture, large equipment, or machinery. Areas scheduled for cleaning must be cleared of personal items or heavy obstructions prior to arrival.
Hazardous Environments: We reserve the right to pause or cancel services immediately without penalty if our personnel encounter unsafe site conditions, active chemical hazards, aggressive animals, or verbal/physical abuse.
Key & Access Handling: Pristine Wave agrees to handle keys, swipe cards, and alarm codes in strict accordance with the client’s written instructions.
Liability Boundaries: We accept no liability for security breaches, property loss, or unauthorized entry if the locking instructions provided by the client are inaccurate, or if non-Pristine Wave personnel, third-party contractors, or staff members remain on-site during or after our scheduled shift.
24-Hour Notice: We take pride in delivering a pristine standard. If you have concerns regarding the quality of a completed service, you must notify management at info@pristinewaves.com.au within 24 hours of shift completion.
Rectification: Upon verified notice, Pristine Wave will return to re-clean the specific area of concern at no extra charge. Rectification does not apply to pre-existing damage, wear-and-tear, or issues resulting from immediate post-clean site traffic.
Pristine Wave, its director, and its personnel take immense care on-site; however, Pristine Wave is not liable for:
Pre-existing structural defects, surface degradation, or wear-and-tear.
Damage caused by incorrect or unstable fixture installations prior to our arrival.
Accidental damage to unanchored, fragile, or unusually high-value items that were not cleared from the work area.
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